Power Communication
Power Communication
Listen Better, Influence Better
4 Power Listening Tools
- Manage conflicts better
- Become a better persuader
- Become better leaders
Tools
Ask
Strategy
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show genuine concern and open mindset to know more
Approach
- Invite them to express themselves
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Break an awkward silence and shyness
Examples
- I would appreciate your inputs
Mirror
Strategy
- Mirror the observation
- Show respect and concern with managed tone and voice delivery
Approach
- Our tone of voice should make them comfortable
- It should make them believe that we want to understand and connect with them
- Use curiosity and observation and not judgement
Examples
- You say you are okay, but I am sensing there is something else you want to share
Paraphrase
Strategy
- Paraphrasing to create additional safety
- Makes the other person feel understood
Approach
- Repeating the message in a shorter form and in our own words
- Remain calm and collected
- Don't push too hard and take it slow and pace yourself
Examples
- Allow me to share what I understand, you would like to stop working on this project?
- Have I captured it correctly?
Prime
Strategy
Offer your best guess at what the other person is thinking or feeling, before you expect them to do the same Useful for Awkward silence
Approach
- an act of good faith, taking risks, becoming vulnerable and building safetly
- This helps in others sharing the meaning
Examples
- Are you finding these points I just shared, a bit confusing?
- Would you need more time to process this?
- Can I clarify or share more information?
Questions
Responsive Body Language
- smile
- nodding
- leading in
What to do if The other person is yelling
- I can't have this conversation with this tone. Let's postpone this.
What if you are managing someone and they did not like the feedback you gave?
- How did you see this playing out?
- How do you feel?
- Discuss separately when someone is lying or says something incorrectly in a group and the group agrees
What to do if you know you are arrogant when speaking with someone who is potentially less smarter than you
- Be aware that you are arrogant, this will tone it down a little
- Try to slow down
- Be patient